This is my story/nightmare about my 2002 Oldsmobile Alero repairs. My car has been in for repairs since April 30th, 2015.
Thursday April 30th, 2015 Central Union Autos picked up my 2002 Oldsmobile Alero. Doug Pattridge told me that the head or head gaskets (not sure) needed to be sent to New Lisbon, Wisconsin for the full day on Friday, May 1st, 2015 to be checked over. Friday, May 1st, 2015 I called to ask if the struts could be checked too. I then asked if what had been sent to me through email was an estimate. Doug Pattridge told me that it was a receipt and that $1829.41 had all ready been taken off the credit card for the head gaskets and that the parts had all ready been purchased. Wednesday, May 6th, 2015 I spoke to Doug Pattridge. He told me that whoever had worked on the car previously had tightened the plugs so tight that it broke the head and the head needed to be replaced. He said that a new head runs $800 to $900 but a used head had been found for $219. I was also at this time informed that my brakes were wore down to the metal. That the rotors, pads and plugs needed to be replaced. I was assured that Doug himself was finding the best parts at the lowest cost to me and only charging me the minimal charge of shop supplies. As he was telling me this by phone I was writing it all down as best I could so that I could discuss it then with my Mother who was putting it on a credit card of hers. I have wrote down that labor would be $403 and that rotors, pads and plugs would be $267. Doug told me that the total would be $962.35 at which time we also discussed the struts. I was told that the struts would be $159 each for the front. A total of $490 for the front struts and $390 for the back struts. It was decided that the struts would have to wait for a later date as the cost of the repairs had all ready reached a higher cost than expected and that my Mother's credit card was getting close to being maxed out. Doug told me that he wanted to speak to my Mother to get approval to add this other $962.35 to her card. I was told later by my Mother they had spoke and that this was approved. Thursday, May 7th, 2015 at 6:17 p.m. Doug Pattridge contacted me and it was discussed that something with one of the calipers broke. Something about the slides in the brackets. As I previously said I was writing this down as best I could and trying to understand it all as best I could. He said that his tork wrench broke as the work on the slides in the brackets were being worked on. A new part would be $79.99 and $4.99 tax which would be billed to me at a later date when I came back to have the struts replaced. I informed Doug at that time that I had $80 in cash and that I could pay for it at this time and that I would dip into my laundry money to cover the tax. To be continued... Other weeks are here: Week 7d, Week 7e, Week 7f, Week 7g, Week 8a, Week 8b
***To listen to some mp3 files click here.*** Damage to my bumper can be read about here: www.glitzygiftz.com/bumper.html Please read about my 2002 Oldsmobile Alero repairs here: www.glitzygiftz.com/myalero.html To read about Doug Pattridge playing stupid click here: www.glitzygiftz.com/playSTUPID.html To find out about the voicemail that Doug Pattridge left for me click here: www.glitzygiftz.com/voicemail.html Trying to get an invoice was like pulling teeth. For more about that click here: www.glitzygiftz.com/invoice1.html Trying to get an invoice was like pulling teeth. For more about that click here: www.glitzygiftz.com/invoice2.html
Total $2791.76 Doug Pattridge, owner of Central Union Autos, FB page Lesson learned: Do not take your car to be repaired to a business that is just starting up. |
